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Policy Holders Urged To Inform Families To Ease Claims
Last update: 08/06/2017

KUALA LUMPUR, June 8 (Bernama) -- Maybank Ageas Holdings Bhd, the parent company of Etiqa Insurance Bhd, Etiqa Takaful Bhd and Etiqa Insurance Pte Ltd (Singapore), has urged individuals to inform their families of their life insurance policy and family takaful certificate to ease claims later on.

This also includes notifying their insurance company or takaful operators about their beneficiaries, including names, updated contact details and identity card numbers.

Maybank Ageas Chief Executive Officer Kamaludin Ahmad said at Etiqa itself, there were about RM13 million worth of lost or forgotten policies/certificates waiting to be claimed.

"Many people are unaware that their policies/ certificates have matured, and have therefore not claimed the benefits and money," he said in a statement today.

According to a recent survey by the Life Insurance Association Malaysia and the Malaysian Takaful Association, an estimated RM80 million from over 110,000 matured life policies and family takaful certificates were claimed by policy/certificate holders or their beneficiaries in 2016.

Kamaludin said efforts were made to contact the beneficiaries, but some had not updated their personal information, making it difficult to get hold of them.

"However, we believe we can do things differently, as we are passionate about paying the claims.

"We want to debunk the common misconception that insurers and takaful operators are keen to collect premiums and contributions but reluctant to pay claims," he added.

For more information on their policies and certificates, Etiqa customers may register and log on to or contact Oneline at 1300-13-8888.



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