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Servion, Brandt Alliance To Deliver Holistic Customer Experience Solutions
Last update: 12/11/2013
KUALA LUMPUR, Nov 12 (Bernama) -- Servion Global Solutions, which specialises in customer interaction management (CIM) solutions, is collaborating with Brandt International to provide a full suite of Customer Experience (CE) solutions in Malaysia and the region in a bid to improve customer service standards.
The companies will focus on key sectors in Malaysia namely financial services, healthcare, telecommunications, insurance and aviation.
Servion Vice President and Regional Head Abhijit Banerjee said this was the perfect timing for the partnership as there is a huge buoyancy in the Malaysian economy, where millions of customer interactions are taking place, but most of which are very low on customer satisfaction.
"While the consumers have become consumers 2.0 with the help of smart devices, all pervasive inexpensive mobile broadband, CE being provided by companies remains archaic, we can dramatically alter this situation by specifically providing remedial consulting solutions," he said in a statement here today.
He also said Servion will provide the design capabilities to help organisations align their customer interaction management strategy with their brand promise, while Brandt's expertise is in people strategy development supported by process re-engineering and change management intervention.
Servion is also a world leader in contact centre management while Brandt specialises in business transformation consulting and business process managed services.
-- BERNAMA
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