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Maybank And TNB Launch Online Bill Service

KUALA LUMPUR, Jan 29 (Bernama) -- Maybank and Tenaga Nasional Berhad (TNB) have launched an innovative online bill service for customers who can now view and then pay their electricity bills via Maybank2u.com.

Customers who wish to view their TNB bills via M2U must be an M2U customer and should undertake a one-time registration of their TNB account at M2U, Maybank and TNB said in a joint statement today.

Customers can view their electricity bill for the current month and the two preceding months at any time, they said.

Maybank had said the actual electricity bill of a customer is made available at Maybank2u.com (M2U). A customer simply has to download and view before making the payment online.

"Maybank2u has a leading market share in the Internet banking business, accounting for about 55 percent of the total internet banking transaction value in the country," said Maybank president and chief executive officer Datuk Seri Abdul Wahid Omar.

"Payments via Maybank2u to TNB alone are about RM25 million a month or about RM300 million a year. With this online bill service, we are expecting to register a 20 percent growth in electricity bill payments via Maybank2u.com this year," he said.

Since 2007, M2U has been offering online statements of Maybank accounts for customers to see and print statements of their deposit, credit card and share trading accounts, he said.

The new service was jointly launched by Abdul Wahid and TNB president and chief executive officer Datuk Seri Che khalib Mohamad Noh in a ceremony at Menara Maybank today.

Meanwhile, Che Khalib said 6,286 customers have registered to use the new service even before the service was officially launched.

"This reflects strong interest among our customers to use the online bills service. We believe this signals potential growth in our customers' bill payment through Maybank2u.com.

"This latest service will provide greater convenience to our customers who reached seven million recently," Che Khalib said.

TNB is currently the top payee corporation for payment via M2U with a monthly average of over 180,000 transactions made for electricity bill payments and makes up about 11 percent of the total transaction value made via M2U.

Currently, TNB bills can be paid via various Maybank electronic channels such as M2U, Kawanku Phone Banking and ATM.

M2U is the preferred payment channel for TNB bills among Maybank customers with 95 percent paying via this internet banking portal followed by phone banking and automated teller machines.

-- BERNAMA

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